¿Cómo puede la inteligencia artificial ayudar en el proceso del duelo?

How can artificial intelligence help in the grieving process?

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José González, psychologist specializing in grief processes and coordinator of the grief program of Psychologists Without Borders.

Amazon is developing a new technology based on Artificial Intelligence (AI). Your main goal with these latest updates is recover the voice of a deceased family member and being able to interact with it through Alexa, the company’s famous virtual assistant, based on small real audio or video recordings. But to what extent can listening to the voice of a deceased created through AI help us overcome the death of a loved one?

Jose Gonzaleza psychologist specializing in grieving processes, explains to Medical Writing, that this new technology under development has “many weaknesses, but also strengths”. “We grew up with our backs to death, that’s why everything related to it creates modesty in us, and when together with it we introduce new technologies, we look at it with suspicion,” he says, admitting that “Thanks to artificial intelligence, the grieving process can be faced in a more efficient and healthy way.but poorly managed it can become chronic”.

González affirms that after the Covid-19 pandemic we have experienced a boom in technologies, also in the field of mourning, “such as virtual funeral homes”, and that all these tools “can help us to supply through them what is not can do in person”.

“Technology helps to deal with grief more efficiently, but poorly managed it can make it chronic”

“In the end, the method that Amazon wants to develop can be likened to watching a video of that person, listening to a WhatsApp audio or the tangible objects of the deceased that we decided not to throw away,” confesses the psychologist, stating that all of this “allows us to connect at a given moment with that person”. “It’s a technique, that if we don’t use it daily, It guarantees me as a mourner that if I want I can connect on time with that family member”. In addition, González points out that this new Alexa update can help “integrate the loss”, such as when we go to the cemetery or the ashes.

Can artificial intelligence help overcome grief?

However, the psychologist admits that AI also poses a great difficulty. “However fine the line of algorithms that replicate the personality of the deceased, it is almost It is impossible for me to capture how your bond with that person was”, explains about the possible reply that Alexa could also provide with the voice of the deceased. Gónzalez emphasizes that you have to know how to differentiate between what “that voice can respond to some data that you have provided, such as your tastes or hobbies”, and another “that reflects the exact relationship you had”.

For this reason, he assures that artificial intelligence is delicate if it does not also have the support of professionals. “Grief processes are similar to Medicine; the difference in whether a drug helps or generates dependency can only be avoided with the intervention of a professional who advises”, he points out, admitting that “there is a real danger that if it is not right handled the AI, the duel becomes chronic”, although he clarifies that it can also happen without artificial intelligence involved.

“The same thing happens if you visit the grave of a relative every day for ten years,” he explains, pointing out that it is a symptom of “difficulty coping with loss”similar to what would occur if we heard the voice of the relative through Alexa every day. “You create a dependency and you don’t integrate that loss into your daily life”point.

Finally, González reiterates that artificial intelligence should not be used on a daily basis because “it would not allow progress”. However, it is useful as a “cathartic, punctual act”. Furthermore, he admits that the new technologies are “helpful but tricky.” “They must be integrated as a transitory point in the duel and not stay permanently”concludes about it.

Although it may contain statements, data or notes from health institutions or professionals, the information contained in Medical Writing is edited and prepared by journalists. We recommend the reader that any questions related to health be consulted with a health professional.

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